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Frequently Asked Questions
Everything you need to know about using Linden.
General
What is Linden?
How do I find venues near me?
What is a shadow account?
How do I contact support?
Is there a referral program?
What types of venues are available?
Does Linden verify that providers have insurance?
For Organizers
How do I create an event?
Can I use Delphine (AI assistant) to help plan?
What happens after I book a provider?
How does the chat system work?
What if a provider declines my booking?
Can I cancel an event?
What are service options / packages?
Can I browse public events and buy tickets?
Can I download invoices and receipts?
For Providers
How do I get paid as a provider?
What payout methods are available?
Can I set my own deposit requirement?
What if I have a dispute with a review?
What does the verified badge mean?
Payments
When is the deposit charged?
What's the refund policy?
How does cost splitting work?
Privacy & Security
Is my data secure?
How do I delete my account?