How It Works
Whether you are planning an event or offering your services, Linden makes it simple.
For Organizers
Browse & Book
Search venues and services, compare options, and send booking requests. Filter by location, date, price, and category to find the perfect match.
Coordinate & Plan
Chat with providers, manage all your bookings in one dashboard, and let Delphine, our AI assistant, help with the details.
Pay & Enjoy
A 30% deposit is captured as providers confirm. The remaining 70% is charged 3 days before the event. Sit back and enjoy.
For Providers
Create Your Listing
Create with Delphine for AI-assisted setup, or go step by step. Choose your venue type or service category, upload photos, and set your rates. Indicate if you carry insurance to earn an Insured badge and build trust with organizers.
Accept Bookings
Receive booking requests, chat with organizers directly, and confirm your availability. Manage everything from your dashboard.
Get Paid
Choose your payout method and get paid after the event. Linden handles invoicing and payment collection for you.
For Professional Event Planners
List your planning services on Linden and get connected with organizers who need hands-on help.
As an event planner on Linden, you get your own listing with your portfolio, specialties, and fee structure. Organizers can hire you directly through the platform — you'll receive the event brief, propose venues and services, and manage the entire planning process.
How it works for planners:
- Create your Event Planning listing with your rates and specialties
- Receive booking requests from organizers who need planning help
- Accept the engagement and collaborate via the built-in chat
- Search and propose venues and services for the organizer's approval
- Get paid through the same secure payout system as all providers
Your planning fee is transparently shown to the organizer as part of the event total. Linden handles payment collection and splits — you focus on making events great.
The Booking Lifecycle
From the first request to the final payout, here is what happens at every stage.
The booking process begins when an organizer sends a request to one or more providers. Each provider independently reviews the request and can accept or decline. If a provider declines, the organizer is notified immediately and can either find a replacement or, if a backup provider was designated, that backup is promoted automatically.
Once every provider has accepted, the event is confirmed and the payment flow begins. Linden's built-in messaging lets organizers and providers coordinate details, share files, and finalize logistics without leaving the platform. Every conversation is tied to the event so nothing gets lost.
After the event takes place, providers receive their payouts and both parties can leave reviews. This feedback loop helps maintain quality across the marketplace and gives future organizers confidence when booking.
Stay Connected with Integrated Chat
Two dedicated chat scopes keep your conversations organized — one for provider coordination and one for guest communication.
Linden provides two separate chat scopes for every event so conversations stay focused:
- Provider chat — Coordinate logistics with venues and service providers. Only the organizer and booked providers see these messages.
- Guest chat — Communicate with invited guests about schedules, directions, and details. Guests join this chat when they accept their RSVP.
System messages are posted automatically when statuses change — when a provider accepts or declines, when the event date changes, or when a backup is promoted. Providers join and leave the chat automatically as their booking status changes.
All messages are delivered in real time via WebSocket, with quick reply options for providers to accept or decline directly from the chat.
Backup Providers
Reduce risk by designating backup providers who can step in if your primary declines or cancels.
When you add a backup provider, they immediately join the event chat so they can ask questions and prepare. Their booking stays in “standby” status and doesn't block event confirmation.
Backups can optionally pre-confirm their availability, upgrading to “provisional” status. If the primary provider later declines, a provisional backup is instantly promoted — no waiting, no round-trip.
A standby backup that hasn't pre-confirmed will be promoted to “requested” status, meaning they still need to explicitly accept before the event can proceed.
Meet Delphine — Your AI Planning Assistant
Not sure where to start? Delphine searches the marketplace, recommends options, and builds a draft event you can review with one click.
Delphine is Linden's AI planning assistant. She lives at /events/new/assistant and helps you go from a vague idea (“birthday party in Austin”) to a fully-formed event draft in minutes.
She searches real venues and service providers on Linden, compares prices and availability, and presents a complete proposal with an estimated total. You can accept the draft (which pre-fills the event creation flow) or ask her to refine it.
Delphine doesn't book anything without your approval — she only proposes. You always have the final say on every venue and service.
Inviting Providers to Linden
Know a great vendor who isn't on Linden yet? Invite them directly — we'll create a placeholder profile and reach out on your behalf.
When you invite a provider who isn't on Linden, we create a “shadow account” — a placeholder profile with their name and email. A claim email is sent so they can set a password and take ownership of their listing.
You can book a shadow provider immediately. They'll receive an outreach email with the event details and your personal message. Once they claim their account, they can accept the booking and join the event chat.
Shadow listings are clearly marked in search results so other organizers know the provider hasn't joined yet. Once claimed, the listing becomes a normal provider profile.
Let a Professional Plan Your Event
Linden's event planners handle the details so you don't have to.
Not sure where to start? Linden's network of vetted event planners can take over the heavy lifting. Simply describe what you are looking for — budget, vibe, guest count — and a planner will research options, negotiate with providers, and present you with curated proposals.
You retain final say over every vendor and line item. Approve or reject each proposal, request changes, and chat directly with your planner through the platform. Once everything is approved, the event is confirmed just like any other booking on Linden.
The planner's fee is transparently included in the event total — there are no hidden charges. Planners are paid through the same payout system as every other provider on the platform.
Frequently Asked Questions
What happens if I need to reschedule my event?
When you change the event date, all previously accepted bookings are reset to “requested” status. Each provider receives a notification and a chat message asking them to re-confirm their availability for the new date.
The event stays in “pending” until all providers accept the new date. If a provider can't make the new date, they can decline — and if backup providers were set up, they'll be automatically promoted.
Other event details (title, description, guest count) can be edited at any time without resetting booking statuses.
What if a provider declines my booking?
You'll be notified immediately. If you've designated a backup provider, they'll be automatically promoted. Otherwise, you can search for a replacement directly from the event page.
How does payment work?
When you create an event, an authorization hold is placed on your card for the full amount. As providers confirm, a 30% deposit is captured. The remaining 70% is charged 3 days before the event.
If you cancel before the remainder is charged, only the deposit is kept. Linden does not charge organizers any additional platform fees.
How do providers get paid?
Providers are paid the day after the event takes place. They can choose Stripe direct deposit, Venmo, Zelle, or CashApp as their payout method. Linden deducts a 10% platform fee from provider payouts.
Can I cancel my event?
Yes. If you cancel before the remainder charge (3 days before the event), only the deposit is kept. All providers are notified and their bookings are cancelled. If you cancel after the remainder is charged, refund policies depend on individual provider terms.