How Payments Work on Linden
Transparent, secure payments powered by Stripe. From deposit to provider payout, every dollar is tracked.
The Payment Lifecycle
When an organizer books providers for their event, payment is not collected immediately. Instead, Linden creates a payment authorization via Stripe once every provider has accepted the booking and the event is confirmed.
A 30% deposit is captured right away to secure the booking. The remaining 70% is charged automatically before the event date. This gives organizers flexibility while guaranteeing providers will be paid.
After the full payment is collected, Linden deducts a 10% platform fee and distributes the rest to each provider based on their share of the event total. Providers can receive funds via Stripe direct deposit or through a manual payout method.
Cost Splitting for Group Events
When an event uses the Private Split type, costs are divided evenly among accepted guests.
The organizer creates a split event and invites guests with an RSVP deadline. Once the deadline passes, the total cost is divided by the number of accepted guests, and each guest is charged their share.
If the attendance threshold is not met, the organizer's chosen policy is applied: either the organizer absorbs the difference, or the event is cancelled and all guests are refunded.
Refund Policy
Refunds are issued automatically in the following situations:
- Event cancelled— If the event is cancelled before it takes place, all collected payments are refunded in full.
- Provider declines after confirmation— If a provider withdraws after the event was confirmed, the provider's portion is refunded to the organizer. If a backup provider is available, they are promoted automatically.
- Split event threshold not met (cancel policy) — All guest payments are refunded when the organizer has selected the cancel policy and the attendance threshold is not reached.
Refunds are processed back to the original payment method and typically appear within 5–10 business days.
Payout Methods for Providers
Stripe Direct Deposit
Funds are transferred directly to your bank account via Stripe. Fastest and most reliable option with automatic payouts after each event.
Venmo
Receive payouts to your Venmo account. Linden sends the transfer manually after the event is completed.
Zelle
Get paid via Zelle using your registered email or phone number. Manual transfer processed within 2 business days.
CashApp
Provide your $cashtag and receive payouts through CashApp after your event wraps up.
Cash
For local providers who prefer cash. The organizer pays the provider directly, and Linden tracks the transaction for record-keeping.